Privacy Policy

Last updated: September 20, 2025

Data Isolation

Your data is completely isolated from other users through strict tenant-based architecture. No user can access another user's financial or property information across tenants.

AI Usage

We use different models to provide insights and recommendations. AI processes anonymized or aggregated data patterns - never your full personal data.

Encryption

All data is encrypted in transit and at rest, see our backend provider convex for more information.

No Data Sharing

We never sell, rent, or share your personal data with third parties. Your household information stays private.

Minimal Data Collection

We only collect data necessary to provide our services. No tracking pixels, no behavioral profiling, no unnecessary analytics.

Your Rights

You have full control over your data and you can delete it at any time through your account settings.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

Email address and name (through Clerk authentication)
Tenant/household name you choose
Profile information you provide

1.2 Property and Financial Data

To provide our services, we store:

Property information (addresses, rooms, items, maintenance records)
Financial data (transactions, budgets, expenses)
Project information (tasks, timelines, budgets)
Contact information you choose to store
Gift ideas and associated information
Files and documents you upload

1.3 Usage Information

We collect minimal usage data to improve our services:

Feature usage patterns (anonymized)
Error logs and performance metrics
Login timestamps and IP addresses (for security)

2. How We Use Your Information

2.1 Service Provision

Provide household management features
Generate analytics and insights
Enable collaboration with household members

2.2 AI-Powered Features

Our AI features use your data to:

Provide financial insights and budget recommendations
Provide property insights and recommendations
Provide project insights and recommendations

Important: AI processing uses anonymized or aggregated data. Personal identifiers (names, addresses for instance) are either removed or generalized before AI analysis.

2.3 AI Models We Use (currently)

Gemini (Google): For natural language processing and insights generation
All AI processing happens on secure servers with data encryption trough open-router

3. Data Security and Isolation

3.1 Tenant-Based Architecture

Every piece of data is associated with your specific tenant.

Secure multi-tenancy at the database level

3.2 Encryption

All data transmission is secrued by our backend provider and hosting provider trough HTTPS.

4. Data Sharing and Third Parties

4.1 We Do Not Sell Your Data

We never sell, rent, or trade your personal information to third parties for any purposes.

4.2 Service Providers

We work with trusted service providers who help us operate our platform:

Convex: Database and backend infrastructure
Clerk: Authentication and user management
Vercel: Hosting and deployment
OpenRouter: AI processing and functionality

4.3 Legal Requirements

We may disclose information if required by law, court order, or to protect our rights and users' safety.

5. Your Rights and Controls

5.1 Data Access and Portability

Transfer property data between households (premium feature)

5.2 Data Correction and Deletion

Edit or delete any information through your account
Request complete account deletion
Data is permanently deleted when account is deleted

5.3 Privacy Controls

Control what data is used for AI insights
Opt out of usage analytics
Manage household member permissions

6. Data Retention

Active Accounts: Data retained while account is active
Inactive Accounts: Data deleted after 2 years of inactivity
Deleted Accounts: Data permanently deleted directly

7. International Data Transfers

Your data is primarily stored in secure data centers in the United States. If you're located outside the US, your data may be transferred to and processed in the US. We ensure appropriate safeguards are in place for international transfers.

8. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by email or through our service. Your continued use of our service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Email: privacy@packages.app

Questions about your privacy?

We're committed to transparency. If you have any questions about how we handle your data, don't hesitate to reach out.